ISO INTERNATIONAL STANDARD 12812-1 First edition 2017-03 Core banking Mobile financial services Part 1: General framework Opérations bancaires de base - Services financiers mobiles - Partie 1: Cadre général Reference number ISO 12812-1:2017(E) International Organization for Standardization @ IS0 2017 =ZHEJIANG INST OF STANDARDIZATION C1 5956617 vided by IHS under Not for Resale, 2017/5/16 00:50:39 itted without license from IHS IS0 12812-1:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org Intenationaibr PrganizationforStandardization ensee-ZHEJIANG INST OF STANDARDIZRoISQ $17 - All rights reserved Not for Resale, 2017/5/16 00:50:39 etworking permitted without license from IHS IS0 12812-1:2017(E) Contents Page Foreword ..V Introduction. ...vi 1 Scope 2 Normative references 3 Terms and definitions 4 Abbreviated terms ..8 5 Concept of interoperability ..9 5.1 General .9 5.2 Concept of interoperability for payments: the business layer ..9 5.3 Concept of interoperability for payments: the technical layer .9 5.4 Interoperability objectives. ..9 6 Relationships between customers and MFSPs ..10 6.1 General .10 6.2 Legal status of the customer. ..10 6.3 Role played by the customer.. .10 6.4 Contractual relationship between the customer and the institution. .11 6.5 Choice of wording for IS0 12812 (all parts) ..11 7 Rationale for IS0 12812 (all parts) .11 7.1 General ..11 7.2 Environment description ..11 7.2.1 General .11 7.2.2 Increased dematerialization of financial services. .12 7.2.3 Increased use of financial services .12 7.2.4 Increasedcross-borderpayments .12 7.2.5 Remote management of applications ..12 7.2.6 Enhanced proximate functionalities. ..12 7.2.7 Enhanced multi-application environment ..13 7.3 Standardization challenges. .13 7.3.1 General ..13 7.3.2 Adaptation of mobile financial services to a fast evolving technology ..13 7.3.3 Complexityofecosvstems. ..13 7.3.4 Complexity of regulatory systems. ..13 7.3.5 Consumer expectation for accessing all services using the same device ..13 7.3.6 Risk management in the mobile environment ..14 7.3.7 Certification programs ..14 7.3.8 Role of the mobile device. ..14 8 Mobile payments ..14 8.1 General payment functions .14 8.1.1 General. ..14 8.1.2 Payment service issuance .14 8.1.3 Payment service activation ..14 8.1.4 Payment service selection by the payer. .15 8.1.5 Application selection by the POI or the payment gateway ..15 8.1.6 Application data retrieval .15 8.1.7 Customer identification .15 8.1.8 Payer authentication. .15 8.1.9 Application authentication ..15 8.1.10 Payer authorization/confirmation .15 8.1.11 Transaction data authentication ..15 8.1.12 MFSP authorization. .15 8.1.13 Completion of the transaction. .16 iii ISee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 ted without license from IHS Not for Resale, 2017/5/16 00:50:39